FAQ CONTACT US CARREERS
 
 

Frequently asked Questions






•     Why do I keep landing on the Canadian website by default?


This site uses the language and the country used by your browser. Therefore, even if you’re in U.S., you can land on our site for our Canadian customers.

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•     How do I change language / country?


In the white bar at the bottom of each page, you can see the letters US for United States and CA for Canada. Simply click the appropriate choice for you.

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•     Once I changed my language / country, why my choice is not kept in memory?


The choice of country and language that you make for the site is automatically kept in memory for the duration of your visit.

The choice of country and language that you make for the site is automatically kept in memory for the duration of your visit.

To keep your choice in memory after you have left our site, we must use "cookies".

This is a technique of recording on your hard drive information relevant to the consultation of our site. This information can be replaced and modified later if you log again on the KIMPEX website. We only record your preferences in relation with your language preferences on our site; no personal data is kept there.

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•     How do I enable cookies on my computer?



Here is how to enable cookies depending of your browser.

Mozilla Firefox (version 1.0 and lower)
  1. Open "Tools" menu.
  2. Select "Options".
  3. Click on the icon "Privacy" in the left menu.
  4. Enable the checkbox "Allow sites to set cookies".
  5. Click "OK" to confirm the changes.
Mozilla Firefox (version 2.0 and higher)
  1. Open "Tools" menu.
  2. Select "Options".
  3. Click on the icon "Privacy" in the top menu
  4. In the History dropdown list "Firefox will", select "Remember history" or "Use custom settings for history"
  5. If you choose "Use custom settings for history", make sure to check "Accept cookies from sites" and "Accept third-party cookies"
  6. Click "OK" to confirm the changes.
Microsoft Internet explorer (version 5.x)
  1. Open " Tools " menu
  2. Select " Internet Options ".
  3. Click on the " Security " tab.
  4. Click the " Custom level " button.
  5. Scroll to the section "Cookies"
  6. To activate cookies :
    • Enable the option " Allow cookies that are stored on your computer ".
    • Enable the option " Allow per-session cookies ".
  7. Click " OK " to confirm the changes.
Microsoft Internet explorer (version 6.0 and higher)
  1. Open " Tools " menu.
  2. Select " Internet Options ".
  3. Click on the " Privacy " tab.
  4. Click the " Default " button (or drag the cursor to the right position ‘average’) under " Settings "
  5. Click " OK " to confirm the changes.
Safari 4 for MAC
  1. Select " Safari " from the browser menu bar.
  2. Select " Preferences " on the menu.
  3. Select " Security ".
  4. Under " Accept Cookies ", select either " Always " or " Only from sites you navigate to "

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•     What is a cookie? How does it work?


A cookie is a small text file stored on your computer when you visit a website. It contains data chosen by the designer of the site enabling it to customize their pages and adapt them to your profile.

When you browse the site, this information is read and possibly updated to adapt the content of the pages accordingly.

On Kimpex.com, the only information contained in our cookie is your choice of language made by clicking in the menu at the bottom of page.

A cookie is unique to the website that placed it. Only this Web site can read the cookie that is placed on your computer. The information contained in the cookie is not accessible by any other websites.

Today, most Internet sites uses cookies. The rejection of cookies may prevent you from benefiting certain attributes of the site. We recommend that you allow your browser to accept them.

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•     I can not see the catalogs. Why?


You probably do not have the Flash Plugin required to view our catalogs. Visit the Adobe Flash Player website to download the newest version.